Coastal enables its clients to understand the specific and unique threats and risks specific to their organization. Coastal’s consultants have specialist knowledge across a wide range of issues including fraud, terrorism, pandemic, kidnap, extortion and animal rights and activist extremism. Using a business impact analysis, we help clients understand their vulnerability. We equip them to answer the questions: What are the processes, people and systems that we could not survive without? And what can we do to protect them?
With a deep understanding of our client, their culture, and business environment, Coastal’s consultants start planning and implementing a tailored crisis management system. We then integrate the crisis plans into management structures, incorporating any response and recovery plans that already exist, or create new ones as appropriate. We also help clients select and implement tools for incident reporting, communicating with internal and external stakeholders, and collecting and disseminating information.
Where clients already have plans in place, Coastal consultants’ experience qualifies them to review the plans and make recommendations for improvements. We also work with clients to test their crisis management preparedness, allowing plans to be modified to take account of changes. This enables the team as a whole to maintain familiarity with the systems in place and also to run through scenarios involving current or emerging threats.
In the event of a crisis, Coastal’s consultants can also offer expert assistance on-site to help our clients respond effectively.